BaSIc iT SkiLLs

Introduction

Businesses are becoming more reliant on information technology (IT), and there is an increasing need for employees with IT skills and experience. Most office-based employees use PCs on a regular basis and their productivity is a significant factor in the success of the business.
The challenge that most businesses face is to know which IT skills the business requires, which skills existing and new employees have and how to fill the skills gap.
There are many different types of IT skill. However, the most important are those concerned with 'office' skills - using typical office-based applications, such as word processing. The most widely used IT skills qualification in the UK of this type is the European Computer Driving Licence (ECDL).
This guide describes how small businesses can use the ECDL as a structured framework to train and develop employees in IT.